Rohit published an excellent article on how to deal with negative attacks on a company by a blogger on his blog Influential Marketing. The five steps are:
1. Identify the participants
2. Evaluate the conversation
3. Respond authentically
4. Publish your point of view
5. Monitor and respond to conversation
For more details read the post here.
Blogged with the Flock Browser
Great blog you got here…keep up the good work.
Good post, great looking blog, added it to my favorites.