Monthly Archive for January, 2009

Reputation Management: Reputation is Property from Yale Law Journal

An enlightening article from the Yale Law Journal about the value of Reputation in a Virtual Economy.

“Virtual reputational [sic] economies show that reputation can be gained, lost, traded, protected, and shared, all in property-like fashion, without regard to whether it has independent economic value. In other words, reputation is not merely valuable; it is the new New Property.”

“the reputational economy exemplified by MySpace, Facebook, and gossip blogs. Status fortunes can be made in this economy, but can also be easily and quite dramatically lost. The importance of success in this reputational market can for some people be just as important as financial wealth—many people’s “lives virtually revolve around social-networking sites and blogs.” Indeed, by now it is old news that millions of people spend more time thinking about their Facebook profiles than their investment profiles.”

Viewing your Online Reputation Management the way your would view managing your property may help you to see the present dangers in neglecting to monitor yourself in the virtual world. Google is forever, pictures can be passed thousands of times and text can be taken out of context. Keep an eye on your property and be discriminating about what you post and who you become friends with. All of these elements equate to the value of your property. Monitor your assets and your property value will soar.

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Online Reputation Management Done Right: What CEOs Can Learn From Hulu’s Jason Kilar


Both Kyra and I are huge fans of Hulu, not just for their incredible content/player, but because they get it. Last week’s action by CEO, Jason Kilar is a primo example of why Hulu leads the pack in the premium online video space.

About ten days ago, without warning, Hulu yanked three season’s worth of It’s Always Sunny in Philadelphia. The response was flame-broiled. Some fans were angry at Hulu for interrupting their barreling process (consuming several episodes at once in an attempt to catch up to the current season, usually upon discovering a new favorite show). Others blamed the site erroneously for, in reality, it was FX’s decision.  As resentment grew, so did the number of negative comment and tweets.

Anyone know a good place to watch it? Once upon a time there was a cool website called ‘Hulu’. Shift+Delete from list of favorites. -1muddytruck

This was the reason I cam to the site. Now it’s gone. 5 stars for the show. Never coming back to this site again. Quote me. -ddorsey72

5 stars for the show. — 0 stars for Hulu’s decision making and obvious lack of respect for their patrons. -zakmckracken

Instead of ignoring the fallout for a relatively minor error in judgment, Hulu’s CEO, Jason Kilar posted a direct-to-user apology on the Sunny page and on the Hulu blog, which included the announcement that the shows would be available again for another two weeks with FX’s permission. The letter was heartfelt, authentic, radically transparent, and most importantly showed they were listening.

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