How to respond to a Blog crisis in 5 Steps by Rohit Bhargava

Rohit published an excellent article on how to deal with negative attacks on a company by a blogger on his blog Influential Marketing.  The five steps are:

1.  Identify the participants
2.  Evaluate the conversation
3.  Respond authentically
4.  Publish your point of view
5.  Monitor and respond to conversation

For more details read the post here.

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